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| 10-00427 |
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| 3/15/2010 |
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Patient Family Care Coordinator - Patient Relations Summary :
: Greets and receives patients, family members and visitors into the health care setting by serving as a liaison between families and staff including RNs, Patient Access, Unit Clerks, MDs, Social Workers, Chaplains, etc. Under general supervision performs a wide range of duties to provide a positive experience for patients, family members, and visitors during the patient’s hospitalization/visit.
Essential Duties and Responsibilities:
1.0
• Greet patients, family, visitors, and staff upon arrival to area.
• Maintain record-keeping functions (registration book, computer database) to ensure the database and visitor book information is current.
• Keep up to date information on patient status and communicate information to family members regarding patient status, visiting opportunities, and physician meetings. Coordinate information exchange that might facilitate the treatment process.
• Recognize signs of persons experiencing stress or personal trauma and provide support. Offer to refer to Hospital Chaplain, Social Worker, Family House or other hospital resources, if necessary.
• Serves as a resource for volunteers, students, and other health care providers.
• Contact community resources and other pertinent sources on family’s behalf. Provides information about WVUH, the Morgantown area and addresses questions and concerns.
• Serve as a primary coordinator for overnight stays in the designated area. Evaluate and assess individual family circumstances to determine priority for overnight stay.
• Provide comfort measures while waiting in lobby area: warm blankets, coffee/beverages, magazines, patient education material, etc.
• Note any important occurrences, visitor problems, facilities problems, etc. on the daily log with the time, date, and initials.
• Notify appropriate management: Patient Advocate/Off Shift Coordinator/Manager/Director of any accidents, problems or unusual happenings.
• Coordinate activities to ensure a pleasant environment for family members by reporting any maintenance needs and restocking supplies as needed.
• Provide access and maintain safety of designated area by opening and closing waiting area at designated times.
• Assists in improving patient satisfaction while keeping staff informed of any potential problems, anticipates families’ needs and is proactive in resolving issues before they become major sources of concern.
2.0
• Maintain patient/family confidentiality at all times.
• Maintain proper attendance and reports to work on time or provides adequate notice to supervisory personal prior to absence to tardy, in accordance with Hospital and Unit policies.
• Display a caring and courteous attitude and represents the Hospital in a positive manner to all persons 100% of the time as monitored by supervision.
• Participate in meeting the goals and objectives of the work unit and the department to insure that the department contributes to the attainment of the Hospital’s goals and objectives.
3.0
• Other duties as assigned.
Performance Standards: Adheres to the established Performance Expectations for WVUH Employees in the areas of People, Service, Performance Improvement, and Shared Values & Culture.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. |
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• High school diploma or general education degree (GED)
• 18 months experience in dealing with the public with an emphasis on customer relations
• Computer knowledge
• Ability to push or pull in excess of 50 lbs. to move patients or objects
• Frequent walking, standing, sitting, stooping, and kneeling
• Good communication, writing, telephone, and interpersonal skills
• Demonstration of maturity, accountability, consideration and courteousness
Other skills and abilities:
• Ability to use intuition and experience to deal with unique situations
• Develops alternative solutions as needed
• Demonstrates attention to detail
• Uses reason when dealing with emotional topics
• Ability to work independently and remain calm in crisis situations
• Identifies and resolves problems in a timely manner
• Ability to work as a team with other employees and volunteers
Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists |
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| PATIENT RELATIONS ^504 |
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| Rotating |
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| Casual (Less than 20 hours) |
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| 8.35 |
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| No |
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| Looking for a challenge? If you are motivated, talented, and eager, there's a future for you at WVU Hospitals. We are looking for people with the desire to make a difference in healthcare. WVU Hospitals is a 531-bed teaching institution that includes Ruby Memorial Hospital, WVU Children's Hospital, Chestnut Ridge Center (behavioral medicine), the Jon Michael Moore Trauma Center, and Rosenbaum Family House. Our employees are our most valuable asset. We offer competitive pay and benefits because we want to attract and retain employees who will support our mission of high quality patient care. |
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| 4 |
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| None Specified |
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| Varies |
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To search for an open position, please go to http://wvuh.isg2.com |
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